Frequently asked Questions & Answers

How do I start playing at Casino Del Rio?

First, download our free software. The download version of Casino Del Rio enables games of much higher quality and speed than can be played on your web browser.

How to download, and what next?

The simple process is explained on our download page. You only need to download ONCE. After that, Casino Del Rio is available from your computer's Start Menu and/or desktop.

The average download time is 8-10 minutes using a standard 56Kbs modem, or 2 minutes with cable or ADSL connections. The minimum system requirements for the software are: Windows Vista/XP/2000/98/NT/95, P166MMX, 32MB RAM, 16-bit color, and 20MB free hard disk space. For optimum results, set your monitor to high color (16 bit) and 600x800 resolution.

How do I know if Casino Del Rio is playing fair?

The honesty and fairness of our games is enabled by a sophisticated random number generator that produces a payout percentage (the percentage of total wins out of total bets). This percentage is checked on a monthly basis by one of the leading international accounting firms as well as the Technical Systems Testing (TST). All of this is displayed on Casino Del Rio in the Fair Gaming section.

How does Casino Del Rio protect my privacy?

Casino Del Rio implements the most up-todate security measures, including a Firewall and RSA encryption, to make sure that delicate information remains 100% secure with us. In fact, using your credit card at Casino Del Rio is much safer than using it at your local department store. For more on this topic, please visit the Security Page

Where can I find Game Rules?

You can find rules in the Help section of the Casino software. If you still are experiencing difficulties simply click on the Chat support icon in the main lobby and a support representative will assist you immediately.

How do I change my BETS?

In games such as Blackjack, Roulette, Craps, and Baccarat, right-click with your mouse on the chips you wish to remove. In Roulette you can also click on the Clear Bet button to remove all of your bets from the table. In Slots and Video Poker, press the Cash Out button to return the coins from the machine to your balance. If other coins remain in the machine, don't worry - they will be credited to your balance when you exit from the game.

Where is the GAME HELP?

Click on the help button in the casino lobby for instructions on all of the games - you can even use the help feature while in the middle of a game!

Can I see all the WAGERS I made?

Yes - go to the Game history section in the casino lobby.

What are Comp Points and how do I get them?

Casino Del Rio has a very unique reward system that lets each person with a Real Money account to automatically earn points, also known as complementary (comp) points, while playing.

No need to take out a calculator. It's simple: For every £10 wagered at Casino Del Rio, you earn 1 complementary (comp) point.

You can convert these comps to REAL money and CASH out (100 comps to £1). Wager more, get more Comp Points and receive a higher VIP level. A higher VIP level will reward you with higher bonuses and more generous promotions.

Can I CHAT with other players?

Yes, you can! Chatting is very simple. All you have to do is click on the chat button in the muti-player and private-group tables and type away. Click on the chat button, and off you go!

What is a multiplayer or private group table?

A multiplayer table is a a table with other actual online players.

A private group table is where you play with your own friends, with no one else to bother you. To join a private group table, just type in its name. If that table has not yet been created, then the system will create one so that your friends can join in!

What if my Internet goes down while I'm playing?

Casino Del Rio has an integrated disconnection handling mechanism that protects you when there is a disconnection.

If you get disconnected while in the middle of a game and are unable to reconnect to the Casino, don't panic - you will simply be logged out after a certain period of inactivity.

If you were playing Blackjack, Craps, or Video Poker when the disconnection occurred and succeed in reconnecting prior to being logged out, the system will return you to the exact moment when the game was interrupted. If you were playing a game such as Slots and Roulette, proceed to the Game History section to view your game's results.

What are the download specifications?

The average download time is 8-10 minutes using a standard 56Kbs modem, or 2 minutes with cable or ADSL connections. The minimum system requirements for the software are: Windows Vista/XP/2000/98/NT/95, P166MMX, 32MB RAM, 16-bit color, and 20MB free hard disk space. For optimum results, set your monitor to high color (16 bit) and 600x800 resolution.

What are my deposit options?

First, download the Casino Del Rio software, then launch the software and open a Real Money mode account. Get your username and password. Now, you are ready to deposit.

Choose your method to deposit in the Cashier, and then you're ready to play! See the Cashier page for details on all the ways that you can deposit.

How can I withdraw my winnings?

To withdraw money from your account, select Withdraw from the Cashier section. You can then choose your most convenient way to withdraw your winnings.